When you select English or Spanish, the website stores that choice in your browser localStorage under basalt-lang. If no choice is stored, it reads your browser language and uses Spanish when it begins with es; otherwise it uses English. The preference remains until you change it or clear the site’s local storage.
The support form sends your email, issue type and message, any optional device model, operating-system version and app version you enter, and the app name and source page. Formspree processes these fields so Basalt Works can receive and answer the request.
The product and support pages are hosted on Vercel. Its infrastructure may process request metadata needed to serve and protect the pages, such as IP address, request date and time, requested URL, request headers, and browser or device information.