Animal Gacha // Support
Animal Gacha Support
Need help, found a bug, or want to share feedback? We would love to hear from you.
Animal Gacha is a mobile collection game where you open packs, collect real animal cards, upgrade your team, and battle through wildlife encounters.
Collect real animals. Open packs. Battle with your wildlife team.
Support Contact
Email support
For help, bug reports, purchase questions, ad issues, or general feedback, email support@basaltworks.com.
When contacting support, include your device model, OS version, app version, and a short description of what happened. Screenshots are helpful if available.
App Details
App details
- App
- Animal Gacha
- Description
- A mobile animal card collecting game with pack opening, real wildlife data, local progression, rewarded ads, optional purchases, and turn-based combat.
- Languages
- English and Spanish
- Support Email
- support@basaltworks.com
Bug Reports
What to include in a bug report
Clear reports help us reproduce issues faster and fix them with less back-and-forth.
OS version
App version
What happened
Screenshots if available
FAQ
Common questions
Quick answers for the most common Animal Gacha support questions.
How do I get help?Open
Send an email to support@basaltworks.com with a short description of the issue or feedback. If you are reporting a bug, include your device model, OS version, app version, and screenshots if you have them.
Does Animal Gacha require an account?Open
No. The mobile app is local-first and does not require an account.
Where is my game data stored?Open
Your collection, packs, DNA balance, achievements, settings, profile, and combat progress are stored locally on your device using AsyncStorage.
How do rewarded ads and purchases work?Open
Rewarded ads may grant in-game packs after completion. Optional purchases are processed by Google Play and managed through RevenueCat. Basalt Works does not collect your payment card details.